Christine
- Total activity 88
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Activity overview
Latest activity by Christine-
Christine created an article,
How do I convert my Tickets to a Membership?
To apply your General Admission (GA) tickets towards a membership, please follow the instructions below. Please note: If you have already purchased a membership, you will not be able to apply your ...
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Christine created an article,
Can my membership be extended if I was unable to use it?
No. Memberships are valid for one year from the date of purchase or renewal and cannot be extended or suspended based on lack of use by the member or due to seasonal operation hour changes or weath...
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Christine created an article,
I found a discount after I already purchased my membership, or I forgot to enter my discount code online. Can I still get the discount?
Discounts are not valid on prior purchases, and must be applied at the time of initial sale; discounts cannot be retroactively applied to any purchases of or upgrades to memberships. Discounts cann...
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Christine created an article,
Why am I not receiving member emails or notifications?
If you are not receiving member notifications or emails, there are multiple reasons this could be happening. You may have opted out of our email marketing platform using the Opt out link provided ...
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Christine created an article,
Is there a Member Night for ZooLights this year?
Yes! There are two Members-Only ZooLights Preview Nights this year on November 21st and November 22nd. The 21st is a Walk Night and the 22nd is a Drive Night. General Admission tickets for those tw...
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Christine created an article,
If I buy ZooLights tickets and then become a member later, can I get a partial refund?
No. If you plan to attend ZooLights and would like to receive member pricing for ZooLights, you must purchase your membership first, then purchase ZooLights tickets when you are logged in as a memb...
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Christine created an article,
How do I add the membership card to my Android phone?
You can download your card to Google Pay (GPay) Google Pay (GPay) passes are compatible with Android phones and iPhones. To install your digital card to GPay you just need to follow thes...
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Christine created an article,
How do I add the membership card to my iPhone's mobile wallet?
You can follow these steps to install your digital card to your iPhone Open the email you received on your iPhone (the email has to be accessed directly from your iPhone or it won't work). Swi...
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Christine created an article,
Where is the 2nd Adult located on my Digital Card?
Only one name appears on the front of each digital card per unique email provided upon purchase or renewal of your membership. Any additional Named Adults listed on your membership will appear on ...
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Christine created an article,
Why does my email say it is already associated with another account when I try to create my login?
This usually happens when, instead of logging in first and renewing your membership, you purchased a new membership. A new membership purchase creates a new Membership Number, so when you try to ...