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  1. Oregon Zoo
  2. Online Ticketing Help

Online Ticketing Help

Ticket Purchasing

  • How do I purchase tickets online?
  • How do I purchase discounted admission?
  • What are the terms and conditions for my ticket purchase?
  • Do I need to purchase admission for a one-to-one support person accompanying a visitor with a disability?
  • How do I make a reservation for a complimentary ticket I already have?
  • Will there be an issue if the name on the ticket is not mine? Can I gift my ticket?

Changes & Cancellations

  • How do I make changes or cancel my existing reservation?
  • I forgot to add my infant (ages 0-1) in my ticket order, what should I do?
  • Are tickets refundable?
  • Do you offer a refund due to weather?

Technical Issues

  • I am having trouble with your ticketing website.
  • I did not receive a confirmation email with my tickets.
  • I need to reprint my ticket!
  • I can't reserve the date I want? When do dates become available?
  • Do I need to print my tickets?
  • I'm visiting the US and unable to get tickets!
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