Member Visits
Membership FAQs
- Membership terms & conditions
- What are the benefits of membership?
- Can I change the named adults on my membership?
- When will I receive my membership card(s)?
- How can I allow a caregiver, nanny, or babysitter to bring my children to the zoo with my membership?
- Can I list my child(ren) as named members on the membership?
Digital Membership Cards FAQ
- How do I download my digital card if I am receiving an error when I try?
- How do I get a Digital Card for my Apple or Google Wallet? Or where can I find my digital card download link?
- Where is the 2nd Adult located on my Digital Card?
- My family member is on this membership account also, how can she/he receive a digital card?
- How do I add the membership card to my Android phone?
- How do I add the membership card to my iPhone's mobile wallet?
Gift Cards and Gift Memberships
- Do you have any bulk membership or B2B discounts?
- What is a gift card and what can it be used for?
- How do I redeem my gift card?
- How do I check the balance on my gift card?
- How do I purchase a gift card?
- Can I purchase a physical gift card?
Purchase or Renew Now
- What are your membership terms and conditions?
- When do changes made during membership renewals go into effect?
- How do I buy a membership?
- How do I upgrade my tickets to a Membership?
- Does my membership start from the moment of purchase or the first time I visit the zoo?
- Are there discounted memberships? How do I use discount codes?
Member Benefits / Adding or Upgrading
- How do I use my member discount, and access reciprocal tickets?
- How do I add general admission tickets to my member reservation? How do I get my discount on additional general admission tickets?
- How do I add an adult, child or guest to my membership?
- How do I add a caregiver, nanny, or babysitter to my membership?
- Do you have members only hours or events?
- What is the Portland Attractions Marketing Alliance (PAMA)? What are the reciprocal benefits for members?
Password and Account Help
- How do I create an online reservation account for my membership?
- How do I reset my online membership account password?
- How do I update my member account?
- Resolving Membership Issues with Your Account
- Why am I unable to Reserve Member Tickets Online?
- Why does my email say it is already associated with another account when I try to create my login?