How do I make changes to my member reservation?

Please note: Zoo staff cannot change reservations. These steps apply only to member daytime reservations—not to general admission or special event tickets.

To change your reservation time or date:

• Time: Check for available member slots. If available, email [e-mail] or message the Help Center with your member number and reservation details to cancel your current reservation. You can then rebook.
• Date: Make a new reservation, then email or message us to cancel the old one so we can release the spot.
  Note: Canceled reservations cannot be restored.

To add infants, children, guests, or named adults:

• If you haven’t hit your membership capacity, log in again and reserve additional member spots for the same date/time (if available).
• Bringing non-covered guests or children? Log in as a member to get your 10% discount and buy tickets for the same date and time as your reservation.
• Each added person gets a separate admission ticket—have all tickets ready at the gate.

If you are not a member or if you need to change a paid guest ticket, please visit How do I make changes or cancel my existing reservation?  

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