Membership terms & conditions

When you purchase, renew, or upgrade a membership, you agree to these Membership terms and conditions, which may change over time.

The main perk of membership is enjoying daytime access to the zoo. The Oregon Zoo may adjust the membership program based on operational needs. Membership prices and benefits can change without notice, but alterations to benefits beyond daytime access for covered individuals do not breach these terms and conditions. For the latest benefits, visit oregonzoo.org/membership.

As an Oregon Zoo member, you're vital to our mission of conserving endangered wildlife and creating exceptional habitats and enrichment for animals. Here's what you need to know:

• Memberships are non-refundable and final. Special promotions or discounts cannot be combined or applied retroactively.
• Memberships last for 365 days from the purchase date and cannot be postponed or suspended.
• Memberships are non-transferable.
• Membership benefits can only be used by Named Adult members, including use of child and guest options for zoo entry.
• Memberships are for household use only and cannot be shared or used for commercial purposes.
• Oregon Zoo reserves the right to adjust benefits at its discretion, with or without prior notice.
• Misuse of membership may lead to immediate cancellation.
• Basic memberships can be customized by selecting Named Adults, Children, and Guests.
• Named Adult members must be 18 years or older with a valid photo ID.
• Named Adults may not be changed for the duration of the membership.
• All Named Adult members using a membership to enter the zoo must present a photo ID.
• Named Adult caregiver options are available for purchase by contacting Membership Services.
• You can upgrade your membership at any time by contacting Membership Services.
• Renewing your membership adds 365 days to the expiration date.
• Any change to your membership pack takes effect immediately upon renewal or upgrades, no matter how much time is left on your current membership.
  Example scenario: You have a membership that covers 2 adults, 2 children and 1 guest and it expires in 60 days. You renew your membership to cover 1 adult, 2 children and 1 guest today. Your expiration date will be extended out 365 days from your current expiration date, but your previous second named adult may no longer use the membership.
• Members are responsible for keeping their contact information up-to-date.
• To enter the zoo, all members and guests must have a timed ticket reservation, except during designated reservation-free hours.
• Named Adult access and reservations may not be swapped out with anyone else, including unnamed guests or childcare-givers.
• Membership benefits are valid during regular daytime zoo hours, excluding special events.
• Parking is not included and is subject to availability.
• Oregon Zoo participates in a reciprocal admission program with other zoos and aquariums.
• Members must follow all zoo visitor policies (oregonzoo.org/visitor-policies).
• Termination of benefits, cancellation, or revocation of membership may occur for reasons including but not limited to: causing harm to zoo animals, staff, or guests; misuse or fraudulent use of membership privileges; intentional damage to zoo property; possession of weapons; or engaging in harmful behavior.
• The zoo cannot be held responsible for closures due to factors beyond its control, such as force majeure, government regulations, natural disasters, pandemics, or weather-related issues.
• The zoo is closed on Christmas Day and may have additional closures for special events.
• Seasonal changes affect operating hours, with limited days during winter months.
• Closure updates will be promptly communicated on the zoo's website and social media channels. For real-time availability, please visit oregonzoo.org.

By accepting the membership terms and conditions, you agree to release the zoo and its employees from liability for any bodily injury or property damage, even if resulting from negligence. You also grant permission for the zoo to use your likeness and that of your minor children for advertising purposes without additional consent.

By accepting membership terms, you agree to receive communications from Oregon Zoo Foundation and Oregon Zoo. You may unsubscribe from zoo email marketing and membership communications using the links provided in the emails. Most communication will be via email, and the zoo does not share email addresses with third parties.

Membership Services

Hours: 9 a.m. to 4 p.m. daily, excluding some holidays.

Contact: [e-mail] or 503-505-5493

For more information, visit oregonzoo.org/membership

Updated April 1, 2024