How do I cancel my member reservation?

To cancel your member reservation just reach out to us at [e-mail] with details like your member number and visit date. If you have the transaction ID, include that too.

Please inform us as soon as possible if you need to cancel your reservation or decrease the number of attendees. This allows us to open up slots for other members eager to visit the zoo.

Not a member? Please visit How do I make changes or cancel my existing reservation?