How do I make a timed ticket reservation?

To make a reservation, you will need to be logged in to your online account. Then, navigate to Buy Tickets, then to Member Admission. Begin by selecting a Visiting Date by clicking the calendar icon. Dates in green have available time slots, dates in red are sold out. Dates in white or gray do not have any reservations available yet or are in dates in the past. Reservations can only be made up to 10 days in advance.

Once you have selected a Green Date, you will then choose a visit time from the Select Time drop down menu. Using the scroll feature, you can look to see what availability is left on the time slots. When you see enough capacity for your visit, you can select that time slot.

Once you have selected a date and time, use the + or – boxes to reserve the number of Named Members, Children (age 2-17), Infants (age 0-1), or Guests (any age) that are visiting. What is available to you depends on your particular membership access. Choose Add To Cart. You will not be automatically directed to your cart to finish the transaction, you will need to select your cart from the top of the page. Once you are in your cart, you can choose Checkout.

Please review your reservation! Check your visiting date and time, and make sure you have reserved enough tickets for your visit. Please note the following:

• You may not register a guest in lieu of a named adult cardholder. If a reservation ticket shows 2 Named Adults, both of the named cardholders will be asked for a photo ID. Bringing guests in without a guest reservation is in violation of your Membership Terms & Conditions. 
• Infants ages 0-1 need a reservation; maximum 2 per reservation.

Unless you have also purchased additional tickets, you will not be asked to provide your credit card details. However, to complete the transaction, you must accept the Terms & Conditions and choose Pay By Credit Card.

Once you have completed your reservation, you will receive an email with a copy of your reservation tickets. Please bring this ticket with you on your visit. If you need to cancel your reservation for any reason, please let us know so that we can give your spot to another member. You can email us with cancellations at [e-mail].

Our membership team is here to help you from 9am to 4pm daily. Email [e-mail] or call 503-505-5493.

Related articles: 

How do I sign up for an online membership account?

How do I change the time or date of my member reservation?

How do I cancel my member reservation?

I did not receive a confirmation email with my tickets.