I did not receive a confirmation email with my tickets.

You should have received a ticket confirmation email, our apologies you did not.  Please make sure to check your SPAM or junkmail folder in addition to your inbox for an email from [e-mail].  If you still do not see the confirmation, it is very easy to reprint your online tickets.

Go to https://shop.oregonzoo.org/ and look for the “Reprint” option on the top tool bar or in the three bar menu on your phone. Next type in the email used to make the purchase along with the last 4 of your credit card or your last name. You will be taken back to your confirmation page to either open the tickets on your phone or print them out on your computer.

If you are still having trouble accessing your tickets, you may have accidentally entered an incorrect email address. Please email us at [e-mail] for assistance. If you do not get a response by your visiting date but see a charge on your account, we can reprint your tickets on-site. Upon arrival please see our plaza greeter at entry for assistance.