Resolving Membership Issues with Your Account

If you encounter membership issues, including not receiving discounts when you are logged in, contact us directly at [e-mail] during business hours (9am to 4pm daily), and we can resolve the issue immediately. Common causes include mistyped member numbers, purchasing a new membership instead of renewing, registering as a non-member before becoming a member, or expired memberships. To check and update your membership information, visit the My Account section and view your Member ID, membership level, and expiration date.

Common Issues and Solutions:

• Mistyped or Missing Member Number: Ensure your member number is correct during registration.
• New vs. Renewed Membership: Avoid purchasing a new membership if renewing; this can result in a new member number.
• Non-Member Registration: Ensure your email is registered correctly if transitioning from a non-member.
• Expired Membership: Check and renew if necessary.

To verify and update your membership information:

1. Go to My Account.
2. View your membership profile at the bottom of the page.
3. Check your Member ID, membership level, and expiration date.
4. Update your Member ID if needed and select Save Changes.

Contact Us:

• Email: [e-mail]
• Business Hours: 9am to 4pm daily